Mail monitor & anchors
In System config → Agent control:
- Ensure the tenant has subscription or invite entitlement (except platform admin).
- Click Start mail_monitor.
Notes:
- A global scheduler (about every minute) polls IMAP only for tenants that started monitoring, have entitlement, and enabled mail config.
- After app restart or re-enabling monitor, polling uses the current time as anchor — messages before the anchor are not processed (avoids re-running old mail).